5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of continuing quality control procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you can see whether or not they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the protector organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is important to implement a method of verification and quality control to ensure that problems associated with the lack of doing these jobs do not begin to happen.
In this guide we will discuss five (5) simple actions to improving your safety guard service and attaining everything you picture as your ideal mobile security London.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to display whether the protector is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a lot about what to expect from this guard and it gives you a chance to request another guard if you feel it is necessary.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Just how long is each officer educated?
• Just how long does the security firm double bank?
Determine the response to each of the questions and make certain they match what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a guard to operate at your premises.
Protect supervision is one of the more important factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to track the time and log the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the safety guard company provides a method of earning certain each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be sure the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.